Return Policy

Returns Accepted on Tools and Accessories Only

  • No returns on Alabaster.
  • Please check all merchandise received for errors in shipping or for damage.
  • Claims must be reported within 5 days after receipt of goods by phone or email.
  • We only accept returns on damaged or defective items and we will replace them.
  • Items shipped in error can be exchanged for the correct item(s) or for a full refund.
  • Refunds will only be issued upon our receipt of the items.

When making a claim, you must provide:

  1. Reason for Return Request
  2. Date of Shipment
  3. Invoice #

Once we receive this information, and the return is authorized, we will immediately send you a return authorization label.

All returns must have the return authorization label on the package or they will be refused as an unauthorized return.

All returns must be packed suitably to prevent damage